AT&T has got to have the absolute worst customer service system I have ever dealt with.
Today, while on another call, my cell phone received a call from an AT&T 800 number. I was busy and didn’t answer it. 15 seconds later, my home phone starts ringing… AT&T 800 number.
When I was done with my call, I called AT&T back.
The 800 number is for AT&T landlines.. but they had no record of a call. They suggested billing. Billing had no records of anything and my payment was up to date. I talked to internet services (because I recently discovered we are not under the cap… for now). They had no record of calling me.
So, the only three divisions of AT&T that I have anything to do with and none of them had any reason to call me, yet it’s pretty obvious someone desperately wanted to talk with me. Cell phone, then 5 seconds later, home phone.
The billing rep suggested that it might have been due to one of my complaints or something. Hell, I stopped filing complaints 4 months ago, if they are just now getting to my complaints after four months, then AT&T either has more complaints than they can handle or they are really, really poor at dealing with them.
Either way, it continues to look bad for AT&T.
But AT&T would have us believe that competition is NOT GOOD for the American consumer.